10 key customer service trends for 2022 and beyond

 State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first environment.

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State of Service Report from Salesforce. In the fifth edition of  "State of Service" report, Salesforce Research surveyed 8,050 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first environment, future plans for investments in people, processes, and technology, and approaches to talent management and development in a challenging labor market. 



Comments

Popular Posts