Reliability Issues & Lost Emails At ProtonMail

The newest email provider to offer encryption came under more pressure after a simple update caused them to lose two days of their users emails. This comes a few weeks after a major exploit was discovered in the service. The latest blunder could have been avoided if a wrong command had not been typed by a new developer, according to a blog post on the ProtonMail blog. In order to feel comfortable with a secure email service, you want to know that your emails are not going to be deleted without getting them back.

Unfortunately, a wrong command typed by one of our developers resulted in corrupting the messages table which resulted in losing messages for most of Sunday and the earlier part of Monday (about 20 hours). Needless to say this was a terrible mistake and we’re very sorry that this happened.
Rest assured, ProtonMail is now training staff to backup the database before making any updates, phew!
The ProtonMail team is growing right now, and unfortunately, we did not properly communicate our standard operating procedures to some of the new team members.
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